MASSAGE

What can I expect when I go for a massage appointment?
On your first visit you will complete a confidential health history form. Your therapist will assess and create a treatment plan for you. At this time it is important to inform your therapist if you have any medical conditions or are taking any medications. To fully understand your position your Massage Therapist listens to your concerns and your individual needs as well as other factors that may be contributing to your situation. With your health history information your therapist will develop a treatment plan with you so you receive the appropriate treatment that will help you a return, as much as possible, to your normal activities.
Do I need a doctors’ referral?
There is no requirement to have a referral to see a Registered Massage Therapist.  Extended health care plans, and insurers may require a referral before you will be covered. You need to check with your policy to see if you need one to be reimbursed for the treatments.
What if I am uncomfortable with my body? Do I have to undress?
Let your therapist know your comfort level. It is possible to work on a client who is dressed.  Direct skin contact is best with an application of oil or lotion. However you’re Massage Therapist is required to cover/drape you so only to expose the area which they are working on.  So opting wear your clothes is fine, bring clothes that you can get oil on like a bathing suit or shorts and a tank top.
Does the gender of the massage therapist make a difference?
This is an issue of personal preference.
I bruise easily, can I still get a massage?
It is important to let your massage therapist know (this will be one of the questions on the health history form you will be asked to fill out on your first visit). Massage therapy is not recommended for people who suffer from haemophilia.
Am I expected to talk during the massage?
If you wish to have silence, you should say so at the beginning of the treatment. The therapist may, however, require verbal information pertinent to health findings during the treatment.
What is HOTSTONE MAssage?
The therapist places warmed stones on certain areas of the body, such as acupressure points. The stones may be used as massage tools or be temporarily left in place. Along with other massage techniques, hot stones can be quite soothing and relaxing as they transmit heat deep into the body.
What is CUPPING?
Cupping therapy is an ancient form of alternative medicine in which a therapist puts special cups on your skin for a few minutes to create suction. People get it for many purposes, including to help with pain, inflammation, blood flow, relaxation and well-being, and as a type of deep-tissue massage.
Is one massage therapy treatment enough?
Yes, if you just want to experience massage therapy to relax. However, to have a longer term therapeutic affect one treatment may not be enough.
Take note: massage therapy is most beneficial in both acute and chronic conditions, when used over a series of treatments and then followed up with maintenance or preventive treatments. (Acute conditions are recent, occurring within a week to a month, and can be severe to mild but are sudden in onset. This could describe anything from car accident to a muscular sprain. Chronic conditions are present for several months or years.)


 

FAQ

ACUPUNCTURE

What to wear to an acupuncture appointment?
Many acupuncture points are accessed via the abdomen, lower leg, arms, and ears (auricular acupuncture) so wearing loose clothing or shorts and a T-shirt make it possible to stay clothed during your appointment. However, the Acupuncturist may ask you to disrobe to your underwear if they feel they will need to access additional points, so plan for that. If this makes you uncomfortable don’t be afraid to speak up, because other options could be explored.
What can I expect at my Initial Acupuncture appointment?
Your acupuncturist is going to ask you many questions about your health and lifestyle.  These questions can be about your diet, exercise, what type of actions are involved in your work, the qualities of your digestion and elimination, your mood and emotions, the locations and qualities of your bodily aches and pains, menstrual details, and about substance intake (caffeinated beverages, smoking, medications, sugar).  The acupuncturist will examine the topography, colours, and shape of your tongue, will examine your complexion, eyes, fingernails, check your radial pulse (located on the inner wrists), and might palpate areas of the body.  The inspection of the tongue, body, pulse, and the details gathered from questioning will help her to gather these details/symptoms into patterns.  These patterns will then be used to determine the TCM (Traditional Chinese Medicine) diagnosis which will then let her know how to treat and advise you.
Your treatment is a collaborative effort between you and your acupuncturist.  You have the ability and the right to consent to any and all aspects of the intake and treatment process.  This includes the right to refuse consent to any modality, to not be touched or treated in certain areas.  Your acupuncturist will check in with you throughout the treatment to make sure you are comfortable, feel safe, and heard, as well as, determine if a point is bothering you and if the the “Qi has arrived (de Qi).”
With the insertion and manipulation of acupuncture needles, some points might be “strong” and others might be “mild” or you might not really feel anything.  This is dependent on what is happening inside your mind and body, where the acupuncture point is located anatomically, and on what your acupuncturist is trying to affect.  Common “Arrival of Qi, de Qi” sensations experienced  at and around the acu-point range from a warm or cooling sensation, tingling, an electric zip or zing of varying strength, a heaviness, a tickle, the sensation of molasses moving, waves, of very subtle shifts.  It can also be common to experience an itchy sensation during or after treatment as Qi and blood move into and flow through the area.
Note: It is important to let your acupuncturist know if you have a bleeding disorder, such as hemophilia, or are on blood thinners such as aspirin or Coumarin (warfarin) to help prevent blood clots.
If I don’t want to have any needles, can I still get a treatment?
Absolutely!  With your consent, your acupuncturist can choose to do acupressure using her fingers and thumbs or can apply magnetic pellets (“seeds”) to stimulate acupuncture points.  In fact, you can also ask your acupuncturist to perform TuiNa, an ancient form of Traditional Chinese massage (or Shiatsu the Japanese version derived from the same root as TuiNa), Cupping, or Gua Sha.
Can children have acupuncture?
Yes, acupuncture is not contraindicated for children or infants.  Since children and infants can be quite mobile, needles are not retained for very long.  In fact, infants are simply pricked to stimulate the point and immediately removed.  Acupressure, Tui Na, and other modalities can be utilized in place of sub-dermal needles.  There is also the option to use tiny dermal needles that are applied and retained with an adhesive strip.  These dermal needles are more like a tiny tack on a bandaid.
Is acupuncture covered by my insurance?
Acupuncture is covered by an increasing number of insurance providers.  Please speak to our receptionist or to your insurance provider to find out if your provider covers all or part of your acupuncture treatment.
What is Cupping?
Cupping utilizes suction to break up connective tissue adhesions and scar tissue, it promotes  tissue perfusion, reduces inflammation, decreases tension and stiffness, and thus helps with blood circulation, sore, achey, and spasming muscles, and quickens the healing process.  From both a Western Medical and a Traditional Chinese Medicine perspective, cupping promotes circulation and thus breaks up stagnation (of Qi and Blood) and promotes relaxation.  The Flash Cupping method is also useful in the loosening of chest congestion and phlegm for removal from the body.  This loosening of chest congestion is thus immensely helpful for treating asthma, bronchitis, chest colds and flus and for bringing some relief for emphysema.  Cupping can also be applied to the abdomen to promote bowel movements and assist with digestion.
On average, most cupping marks and bruising will disappear in 3-4 days. 

OSTEOPATHY

What do I need to wear to my osteo appointments?

It’s best to wear comfortable clothes that you can move around easily in. Loose pants, shorts and shirt are best. Bring some clothes to change into if you need. 

Will I need to get undressed or take off my clothes at all?

Usually not, however this depends on what area on your body requires treatment. If you do need to undress to your underwear, your osteo will provide you with a gown. During the session your practitioner will always ensure you are comfortable. 

What can I expect at my first appointment?  

At your initial consultation, you can expect the following: 

You and your osteopath will chat about your symptoms, medical history and medications you may be taking  
Your osteopath will advise if they are able to treat you or refer you to another practitioner if applicable  
Your osteopath will undertake an assessment with an examination and clinical tests, including postural and range of motion assessments, diagnostic tests, orthopaedic tests and neurological tests. These tests and assessment help your osteo work out the best individual treatment plan for you to help manage your condition  

Osteopathy is a holistic approach to healthcare, which means your osteopath might look at other parts of your body which could be contributing to the problem, in addition to what is troubling you, for example if it is back pain, the Osteopath may assess pelvis, knees, neck etc.  

You may be given some “homework” – your osteopath might give you some advice, exercises, stretches or education for how to manage your condition at home and in between treatments  

Is Osteopathy painful?

Osteopathy is a gentle manual therapy, which shouldn’t cause pain. You might need treatment on areas of your body that are sore or tender but your osteopath will work with you to manage that as best as possible and keep you comfortable.  
Osteopaths will always work within each person’s tolerance and have a wide range of techniques they can choose from. 

Sometimes you can feel a little sore in the two or three days following an osteopathy treatment, just like you might after exercising. If your pain persists beyond this or is worse than this, be sure to advise your osteopath.

How often will I need to go to the osteopath?

The frequency of appointments is determined by your individual needs and condition. Mostly, you may see results after your first treatment. Chronic conditions can take longer and may require more treatments. Your osteopath will chat with you about your goals and progress, and plan accordingly.  

Will I need additional treatments or assessments outside of osteopathy? 

Sometimes, the osteopath might refer you to another health care practitioner, such as your GP or massage therapist. You may also be referred for additional testing such as x-rays, blood tests or scans.  

FACIAL

What does a facial do for the skin?
A facial is designed to cleanse, exfoliate and nourish to skin to promote a clear, well hydrated skin.
Are there different facials for different skin types?
Yes. Before any facial is performed the aesthetician should have you fill out paper work. The questionnaire will let the aesthetician know such things as; medications you are taking, the products you use on your skin, recent procedures (e.g. injections, peels, laser) you have had on your face and what your biggest concern is with your skin. The information you provide will be discussed with the aesthetician.
Before the facial begins the aesthetician will perform a skin assessment to determine your skin type. After your skin type (dry, oily, sensitive, mature, dehydrated) has been determined the products used in your facial will be appropriate for your skin type.
How many facials will I need before I see an improvement?
Regardless of the type of facial you do, or the product line being used, a facial will only cleanse, hydrate, purify, promote a clear skin. A facial is a relaxing, pampering experience and will not treat a condition such as acne or rosacea (see #3 above). A facial is a healthy procedure for the skin but will not “cure” a skin. If you have one of the conditions mentioned above (#3) you need either medical intervention or advanced treatments found in “MediSpa’s”.
Can a facial treat acne, acne scars, rosacea, and hyperpigmentation?
No. When you have a condition such as the ones mentioned above a facial will not treat or correct those problems. When you have an issue with the skin (see #3 above) you require medical intervention. To treat the issues mentioned in #3 above, you require either medication or medical grade product and services, which a facial is not.
Are there facials for men?
Men definitely do have facials but I would not say there are different facials for a man. The men would need a skin assessment just like the ladies and their facial would be designed based on their skin type, just as like the ladies.



 

CHEMICAL PEEL

What do chemical peels do?
Chemical peeling agents resurface the skin by inducing a controlled wound and thus removing superficial layers of the skin. As a result, chemical peels promote the growth of a new healthy top skin layer and improve skin problems like hyperpigmentation, fine lines and wrinkles, uneven texture and skin impurities.
What should I expect during treatment?
Procedures may vary dependent on the type of chemical peel chosen. Skin is prepped using a medical degreaser to ensure the treated area is free of any oils left on the skin. The chemical agent is then applied and typically remains on the skin for 3 to 5 minutes. Most patients feel a mild stinging which is temporary and usually subsides after a few minutes. Some peels are designed to self neutralize and may remain on your skin for 2-4 hours.
How long is the recovery after a chemical peel and what type of care is necessary?
Recovery times will vary based on the type and strength of the peel. Immediately after the peel, your skin will feel tight and may be red. Any visible peeling will be light and fluffy and easily controlled with moisturizer. Peeling usually lasts 3-5 days, depending on the actual peel treatment. Use of gentle cleanser, moisturizer and sunscreen is important, as it will enhance the healing process and results. Normal activity may be resumed after the peel, however strenuous exercise and heavy sweating should be avoided for 2-3 days. Sun exposure should be avoided while skin is peeling; exposure of treated skin to a lot of heat should also be avoided as it may induce swelling, redness and for deeper peels blisters under the skin. Peeling skin should be allowed to slough off naturally; picking or peeling of flaking skin is prohibited, as it may lead to scarring. Use of prescription topicals should be avoided for 3-5 days post peel.
What can I expect after the 1st 24 hours after the peel?
Your skin will feel tighter and be more red then usual. Your skin may feel tacky and have a yellowish orange tinge that subsides in a few hours. This is due to the Retinoic acid applied to the skin. This is a self neutralizing peel and patients should wait at least 4hours before washing there face that evening.
When will my skin start to peel and for how long?
Peeling will generally start 48-72 hours after your treatment and can last 2-5 days. It is very important not to pick off peeling skin; peeling is minimal and easily controlled with moisturizer. Premature peeling of the skin will result in dry, cracked, raw skin that may develop into hyperpigmentation.
How do I care for my skin after the peel?
Use of a soap free gentle cleanser shall be used to wash your face, scrubs and wash cloths should be avoided while skin is peeling. Application of a hydrating moisturizer twice a day or as often as necessary is recommended to relieve dryness and control peeling. Intense moisturizers are all highly suggested. A physical Sunblock must be worn daily. Its best to avoid prolonged sun exposure for 1-week post peel.

MICRODERMABRASION

What is Microdermabrasion?
Microdermabrasion is a non-surgical, non-chemical, non-invasive method of skin resurfacing that utilizes fine crystals to provide effective exfoliation and rejuvenation of the superficial layers of the skin.  When a more aggressive treatment is necessary, vacuum pressure can be increased to evenly penetrate deeper layers of the skin.  Increasing the blood supply provides nutrients necessary for skin regeneration, repair, and increased cellular turnover.  In return, improving the skins’ elasticity and texture, as well as balancing the pigment.
How does the treatment work?
The skin is washed to remove excess oil and dirt.  Then, a medical professional targets a stream of fine aluminum oxide crystals over the area.  The crystals abrade away old, dead skin cells, which the vacuum then picks up with gentle suction.  This promotes the growth of collagen and new, rejuvenated skin.  Moisturizers and sun block are then applied to the treated area.
Is Microdermabrasion safe?
Microdermabrasion is a safe and common procedure.  Unlike laser resurfacing or chemical peels, this procedure is not traumatic and therefore there is no downtime to allow for healing and recovery.  But, as always, provide your full medical history and follow your pre and post-treatment instructions.
Will there be any downtime?
One of the advantages of Microdermabrasion is that it has no downtime.  You can return to your normal routine and apply cosmetics directly after treatment.
How soon will results appear?
Microdermabrasion results are usually immediate and noticeable.  Results improve with multiple treatments and vary depending on your individual skin quality.
How long does a Microdermabrasion treatment last?
A Microdermabrasion facial treatment lasts approximately half an hour.  Additional time is required for added areas.
Who should avoid Microdermabrasion?
Microdermabrasion is not recommended for people who have deep scars, active keloids, undiagnosed lesions, a recent herpes outbreak, warts on the face, skin cancer, active acne (stages 3 and 4), sunburns or active rosacea, eczema, an auto-immune system disorder, or unstable diabetes.  Pregnant women should not undergo microdermabrasion.  Individuals with deep scars, facial creases, or other moderate-to-severe skin defects should consider a stronger treatment such as a chemical peel or laser skin resurfacing.
How long do the results last?
Lasting effects are dependant on proper skin care.  Additional treatments will renew your youthful appearance.  A series of six treatments over a few months is recommended for best results, followed by regular maintenance treatments.
What are the limitations of Microdermabrasion?
Microdermabrasion is designed for minor imperfections and general improvement. 



 

LASH EXTENSION

What are the most common types of lash extensions?
There are three types of lash extensions: synthetic, silk and mink. Size availability ranges from 6mm to 17mm. Once selected, the lashes are applied one at a time using a specially formulated, semi-permanent glue that will not irritate the eye nor damage the natural lash. However, since allergic reactions are possible, there are different types of glue based on one’s sensitivity.
How long does it take to apply lash extensions?
Applying a full set of lashes takes about 1.5 hours, and can be maintained year-round with touch-ups recommended every three to four weeks. A half set of lashes are an economical alternative to achieve a similarly dramatic effect, applied as filler to thicken natural lashes, or applied outward from the eye for a specialized look.
What happens when you cry?
If you experience any burning or discomfort during the procedure, causing your eyes to tear or making you cry, this is a huge red flag and you should certainly speak up. You may need to have your technician change the glue. Getting lash extensions should be a completely pain-free experience.
How often do you need to get lash extensions redone?
Lash extensions last through a full growth cycle of natural eyelashes, typically six to eight weeks. That said, because each person’s lash growth is somewhat variable (just hair growth), I suggest light lash maintenance every three to four weeks to maintain a full look.
Do lash extensions fall out over a certain period of time?
Since each lash extension is attached to a single eyelash, they will fall out naturally along with the natural growth cycle of each lash. We recommend a touch-up every three to four weeks.
Can you shower or swim right away? Are there products you should absolutely avoid?
Keep water away from your lashes for the first 12 to 24 hours after application or touch-ups. Water can weaken the adhesive before it is set and cause lashes to fall off. The after-care varies depending on the glue used. For instance, with glue for sensitive eyes, oil-based products or makeup removers around the eye area are not recommended. Using water-proof mascara on the extensions is not recommended for any type of glue, as it is hard to remove and can actually pull off the lashes prematurely when trying to take it off.
Will your natural lashes get harmed or damaged?
The biggest myth is that lash extensions ruin your own lashes. They do not. If applied correctly and properly, they are safe and do not ruin the health of your natural lashes. Be sure not to rub your eyes or tug or pull on the extensions because this can cause lash loss and even damage to your natural lashes. If lashes are applied properly and to each individual lash, they won’t fall out.






 

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